Most of our airline tickets, vacation packages and service fees are non-refundable. All cancellations must be done over the phone only. We can accept refund requests only if the following conditions have been met:
You have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds; you are not a "no show" (most "no show" bookings are not eligible for any waiver from airlines, and or suppliers for refund processing); and we are able to secure waivers from airlines, and or it's suppliers to process this requested cancellation and refund. Generally, all airlines, and or it's suppliers will charge a penalty for refund and the penalty amount may differ from airlines to airlines.
All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request we will work with the airlines, and or suppliers to generate a waiver based on airline and other supplier rules, and then will notify you of the decision. Our services fees associated with the original travel reservation or booking is non refundable. Please note that we are dependent on the airlines, and or suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time to appear on your credit card statement. Generally, this entire process may take 60-90 days upon receipt of your request to show credit on your statement. All refund fees are charged as per ticket per person basis. This fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refunds cannot be processed by the airlines or supplier, we will refund our fees that may have been charged to you for such refund processing, but not our previously charged service fees for the original travel reservation or booking.
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